Shipping and Return Policy
Shipping & Returns Policy
Thank you for shopping with Marisole Atelier. We are committed to delivering a smooth, reliable, and refined shopping experience from the moment you place your order to the moment it arrives.
Shipping
We carefully prepare every order to ensure it meets our quality standards before leaving our atelier.
Processing Time
Orders are prepared within 1–3 business days. During this time, each item is inspected, packed with care, and readied for shipment.
Delivery Time
Once dispatched, your order is typically delivered within 5–8 business days, depending on your location and local delivery conditions.
Estimated Total Delivery Time
From order confirmation to delivery, you can expect your package within 6–11 business days.
Please note that during peak periods or unforeseen circumstances, delivery times may vary slightly.
Returns & Refunds
We hope you love your pieces from Marisole Atelier. If something isn’t quite right, we offer a simple return process.
Return Window
You may request a return within 10 days of receiving your order.
Order Cancellation
Orders can be canceled before they have been shipped. Once your order has been dispatched, it must be returned before a refund can be issued.
How to Request a Return
To initiate a return, please contact us at:
Include:
- Your order number
- The reason for your return
- Any relevant details
Our team will guide you through the next steps.
Return Conditions
To be eligible for a refund:
- Items must be unworn and unused
- All original tags must be attached
- Items must be returned in their original condition
We reserve the right to decline returns that do not meet these conditions.
Return Shipping
Return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping method, as we cannot be held responsible for lost returns.
Once your return request is approved, the item must be shipped within 5 days, including proof of shipment.
Refund Processing
After receiving and inspecting your return, we will notify you once your refund has been approved.
- Refunds are issued to your original payment method
- Please allow a few business days for the refund to appear in your account, depending on your payment provider
Need Assistance?
If you have any questions or need help, feel free to reach out:
We are always here to assist you.
Thank you for choosing Marisole Atelier. We truly appreciate your trust in our brand and look forward to serving you.